❓ FREQUENTLY ASKED QUESTIONS
Common Questions
Everything you need to know about GSF Digital Banking.
Is GSF Digital Banking regulated? +
Yes. GSF Digital Banking operates under Al Barakha Horizon Sdn Bhd, registered under Malaysia's Companies Act 2016. We comply with Bank Negara Malaysia (BNM) guidelines, AML/CFT requirements under AMLA 2001, and PDPA 2010. All accounts are BNM-compliant.
How is my deposit interest calculated? +
Interest is calculated on your daily closing balance using the formula: Daily Interest = Balance × (Rate / 100) / 365. Monthly accrued interest is credited to your MYR balance on the last day of each month. Fixed deposit rates are guaranteed for the full tenure.
What is the GDT Token and how does it work? +
The GSF Digital Token (GDT) is an internal EUR-pegged digital currency. 1 GDT = €1.00 = RM 4.80 = USD 1.09. You can use GDT for instant internal transfers, cross-border payments, and redeem into MYR, USD, or EUR. A 1% redemption fee applies on amounts above 10 GDT minimum.
Is my money protected if GSF faces financial difficulty? +
Deposits up to MYR 250,000 per depositor are protected under GSF's deposit insurance scheme aligned with BNM guidelines. Additionally, treasury pool investments are made only in BNM-approved, capital-protected instruments (Sukuk, T-Bills, institutional FDs). Your principal is never put at risk.
How do I get a bank statement for visa/mortgage applications? +
Log in to your GSF banking portal and navigate to Statements. Choose the date range (up to 24 months history) and download a password-protected PDF. The password is your name initials + last 4 IC digits + birth year. Statements are accepted by embassies, mortgage lenders, and government agencies.
Can I open an account if I am not Malaysian? +
Yes. GSF Digital Banking accepts clients from 47+ countries. Non-Malaysians require a valid passport, proof of address (home country or Malaysian), and source of funds documentation. Processing time may be 3–5 business days for international clients.